RT::Action::SLA_SetDefUser(Contributed Perl DocumRT::Action::SLA_SetDefault(3)NAMERT::Action::SLA_SetDefault - set default SLA value
DESCRIPTION
Sets a default level of service. Transaction's created field is used to
calculate if things happen in hours or out of. Default value then
figured from InHoursDefault and OutOfHoursDefault options.
This action doesn't check if the ticket has a value already, so you
have to use it with condition that checks this fact for you, however
such behaviour allows you to force setting up default using custom
condition. The default condition for this action is
RT::Condition::SLA_RequireDefault.
perl v5.20.3 2014-06-17 RT::Action::SLA_SetDefault(3)