[Molasoft] {Spam? 4.01} Undeliverable: I�ve been brokenhearted

Mon Oct 12 19:12:06 CEST 2015

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Your message to ejlorenzo at colorcon.com couldn't be delivered.

ejlorenzo wasn't found at colorcon.com

molasoft        Office 365      ejlorenzo
Action Required                 Recipient

Unknown TO address

How to Fix It
The address may be misspelled or may not exist. Try the following:

  *   Retype the email address then resend the message.
  *   Clear the recipient nickname cache in Outlook or Outlook Web App by following the steps in this article: NDR Response Code 5.1.10 in Exchange Online and Office 365<http://go.microsoft.com/fwlink/?LinkId=389363>.
  *   Contact the recipient (by phone or instant messaging, for example) to check that the address is correct.
  *   The recipient may have set up mail forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.

If the problem continues, forward this message to your email admin.

Was this helpful? Send feedback<http://go.microsoft.com/fwlink/?LinkId=525921>.
________________________________

More Info for Email Admins
This error occurs because the sender sent a message to someone whose mailbox is hosted by Office 365 but the email address is incorrect or doesn't exist. The error is reported by the recipient's email system, but most often it must be fixed by the person who sent it.

A common example of when this can happen is when the recipient changes their email address but the sender picks the person from their recipient nickname list in Outlook or Outlook Web App. The nickname cache doesn't yet know about the new e-mail address -- it has stored the out-of-date email address information -- so when the message is sent the wrong address is used, even though the sender chose the right recipient.

Another example is if the recipient is an Office 365 user but a license is not assigned to the user. In the Office 365 Admin Center check that the user has a valid license assigned to it.

Sometimes it needs to be fixed by the recipient or the recipient's email admin, for example, when the recipient has created a mail forwarding rule to an incorrect address, or if there's a problem with their email address directory. If the sender is using the correct recipient address, and it's still not working, send a test message from another user mailbox to see if it's an issue unique to this sender. If you reproduce the problem sending from another user account, ask the recipient or the recipient's email admin to confirm that the recipient address exists, is correct, and is working. Suggest they check for misbehaving forwarding rules or possible email address directory issues (such as directory synchronization issues).

For more information, see NDR Response Code 5.1.10 in Exchange Online and Office 365<http://go.microsoft.com/fwlink/?LinkId=532972>.

Original Message Details
Created Date:   10/12/2015 11:12:04 AM
Sender Address: molasoft at polarhome.com
Recipient Address:      ejlorenzo at colorcon.com
Subject:        I�ve been brokenhearted

Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup
DSN generated by:       BY2PR0401MB1030.namprd04.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       10/12/2015
5:12:04 PM      interplaninc.com        BN1BFFO11FD018.mail.protection.outlook.com      Microsoft SMTP Server   6 hr
2       10/12/2015
5:12:05 PM      BN1BFFO11FD018.protection.gbl   BN3PR0401CA0015.outlook.office365.com   Microsoft SMTP Server (TLS)     1 sec
3       10/12/2015
5:12:05 PM      BN3PR0401CA0015.namprd04.prod.outlook.com       BY2PR0401MB1030.namprd04.prod.outlook.com       Microsoft SMTP Server (TLS)     *

Original Message Headers

Received: from BN3PR0401CA0015.namprd04.prod.outlook.com (10.162.159.153) by
 BY2PR0401MB1030.namprd04.prod.outlook.com (10.160.64.23) with Microsoft SMTP
 Server (TLS) id 15.1.293.16; Mon, 12 Oct 2015 17:12:05 +0000
Received: from BN1BFFO11FD018.protection.gbl (2a01:111:f400:7c10::1:114) by
 BN3PR0401CA0015.outlook.office365.com (2a01:111:e400:51d1::25) with Microsoft
 SMTP Server (TLS) id 15.1.293.16 via Frontend Transport; Mon, 12 Oct 2015
 17:12:05 +0000
Authentication-Results: spf=permerror (sender IP is 65.36.196.41)
 smtp.mailfrom=polarhome.com; colorcon.com; dkim=none (message not signed)
 header.d=none;colorcon.com; dmarc=permerror action=none
 header.from=polarhome.com;
Received-SPF: PermError (protection.outlook.com: domain of polarhome.com used
 an invalid SPF mechanism)
Received: from interplaninc.com (65.36.196.41) by
 BN1BFFO11FD018.mail.protection.outlook.com (10.58.144.81) with Microsoft SMTP
 Server id 15.1.293.9 via Frontend Transport; Mon, 12 Oct 2015 17:12:04 +0000
Date: Mon, 12 Oct 2015 13:12:04 +0200
To: <ejlorenzo at colorcon.com>
From: Belozerova Anna <molasoft at polarhome.com>
Reply-To: Belozerova Anna <molasoft at polarhome.com>
Subject: I�ve been brokenhearted
Message-ID: <bAEE6f6cCA6d76b-ef3d-Ec9E-339B-9D94c-f378-7afc5-f848-b901 at polarhome.com>
MIME-Version: 1.0
X-Dreamtide: E3FbeB2faA2C15E7a:ejlorenzo at colorcon.com:8ec4eee23AEA0f412f
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 7bit
Return-Path: molasoft at polarhome.com
X-EOPAttributedMessage: 0
X-Microsoft-Exchange-Diagnostics: 1;BN1BFFO11FD018;1:SNjmxWxvGiojfeuO3Gf1KqAuQOfShWLaF5ajD30toi4CvNu/TaGUgEeyN0iq1p1Uj01kre9ABFEFAtgQZDJrCnitoQZ5xRkhGpMbUgRC7+62LwfZB1S2dXlyz2f2cmSCK+xh9ABaPtUyXbbcl/sEltH6AUxERsyNh/BL3GP92K2tAlLZms2fs6t/vQjVEeIkLY1mPwD4qF/TeVhMzbxPQTSoDlXc9QD07gCYZKQIBh6HBBnIzAvBexodRVAjRXNEkk3aUxhvx+TzEFSfQCr9WTM1PA/O9kd3h3wWWew75b8XKeTko/9/HQgVNGY36yoeX2EFklPlcm7f5yrAVPfQQLfNYnLtLEiI3v9da21mUlgXemDtvqxJziDKmDIFozqG
X-Forefront-Antispam-Report: CIP:65.36.196.41;CTRY:US;IPV:NLI;EFV:NLI;
X-Microsoft-Exchange-Diagnostics:
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X-Microsoft-Antispam:
        UriScan:;BCL:0;PCL:0;RULEID:(71701003)(71702001);SRVR:BY2PR0401MB1030;

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