RT::Extension::CommandUseriContributed Perl DocRT::Extension::CommandByMail(3)NAMERT::Extension::CommandByMail - Change metadata of ticket via email
SYNOPSIS
Status: stalled
Subject: change subject
AddAdminCc: boss@example.com
AddCc: dev1@example.com
AddCc: dev2@example.com
Here goes comment/reply
DESCRIPTION
This extension allows you to manage tickets via email interface. You
put commands into beginning of a mail and extension applies them. See
the list of commands in the RT::Interface::Email::Filter::TakeAction
docs.
SECURITY
This extension has no extended auth system, so all security issues that
applies to the RT in general also applies to the extension.
INSTALLATION AND CONFIGURATION
Read INSTALL. Note that you must patch RT to use this extension, so
read the file.
$CommandByMailGroup
You may set a $CommandByMailGroup to a particular group ID in
RT_SiteConfig. If set, only members of this group may perform commands
by mail.
CAVEATS
This extension is incomatible with "UnsafeEmailCommands" RT option.
AUTHOR
Jesse Vincent "<jesse@bestpractical.com>" Ruslan U. Zakirov
"<ruz@bestpractical.com>" Kevin Falcone "<falcone@bestpractical.com>"
Shawn Moore "<sartak@bestpractical.com>"
LICENCE AND COPYRIGHT
Copyright (c) 2006-2008, Best Practical Solutions, LLC. All rights
reserved.
This module is free software; you can redistribute it and/or modify it
under the same terms as Perl itself. See perlartistic.
perl v5.14.1 2009-07-02 RT::Extension::CommandByMail(3)